Published prices and final invoices are in Euro.
Shipment is Free in UE countries. Please contact shop@pampaloni.com about shipping costs and availability for other countries.

Methods of payment: Paypal and Credit Card
When clients place orders online on www.frankenstein-beta.com/www.pampaloni.com the order is processed by PAYPAL that assures the maximum standard in terms of security and availability.
www.frankenstein-beta.com/www.pampaloni.com send information about the order to PAYPAL and the transactions are processed using PAYPAL secure server.
PAYPAL also permits to pay with credit cards. Accepted credit cards are VISA, Master Card, American Express, Discover. Please visit www.paypal.it for further information.

Credit Card Security
Pampaloni.com Clients are guaranteed maximum Credit Card and Paypal security because all transactions are processed using a secure server of Paypal.
Pampaloni.com CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.
Pampaloni.com advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard. 

For more information, please visit www.visa.com or www.mastercard.com

Credit Card Charges
If there are sufficient funds and the account information is valid, the order will be processed instantly. Credit cards are charged by PAYPAL at the moment that the order is confirmed for both available merchandise and for Pre-order items.

Bank Wire Transfer
When Bank Wire Transfer is selected at the order confirmation as the method of payment, the customer will automatically receive an email confirming the account information for pampaloni.com.
The merchandise will then be reserved for the order and shipped once the funds are deposited in Pampaloni’s bank account (IBAN: IT77 L 06160 02820 000003138C00, SWIFT or BIC: C R F I I T 3 F X X X). It is mandatory that the Client send a scan or fax of the bank +39 (0)55 23 21 277 transaction within 48 hours of confirming the order. Merchandise will be shipped once the funds have reached Pampaloni’s bank account. If the scan or fax of the bank transaction is not received within 48 hours of the request, the order will be cancelled. The merchandise will be shipped once Pampaloni has received the funds and the merchandise is available for shipment.

First-Time Client
For Paypal payments Pampaloni.com can request the Bank or Paypal to double check the transaction and the account information. This verification process will delay immediate shipping.

Shipment is Free in CEE countries and USA.
As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from Pampaloni.com are accompanied by an invoice declaring the exact total value of merchandise purchased in Euro.

AVAILABLE ITEMS: IMMEDIATE DISPATCH 
Orders with items that are already available will be shipped on the first business day following order completion. Pampaloni.com reserves the right to delay dispatch in the case of unforeseen circumstances. Estimated transit time after dispatch: USA 8 days, EU 4 days

When the order is shipped, Clients receive an E-mail from Pampaloni.com specifying the tracking number and a direct link to monitor the shipment status.
In the event of delays in Customs, Clients will be notified directly by the courier and/or Pampaloni.com.

Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. Pampaloni.com packages are carefully sealed in transparent plastic with a Pampaloni logo print tape around the sides of the box.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact Pampaloni.com at shop@pampaloni.com.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the Pampaloni.com commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

Pampaloni Srl reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank or from PayPal.
Pampaloni.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control.
It is at the sole discretion of Pampaloni Srl to reserve the right to decline to process an order and/or offer service to anyone at any time.

To place orders at Pampaloni.com Clients must:
– Be 18 years or older.
– Be eligible and competent to enter legally binding contracts.
– Have a valid e-mail address.
– Have a valid Credit Card: Visa, American Express, MasterCard or Verified Paypal Account or a Bank account

Pampaloni Srl publishes information on its web site Pampaloni.com to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, Pampaloni.com will execute immediate correction.
Pampaloni srl also reserves the right to make corrections and changes to the web site when necessary without giving prior notice.
Pampaloni Srl does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction.
Pampaloni Srl web site Pampaloni.com is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, Pampaloni Srl declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the web site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies” in the User’s browser.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
Pampaloni Srl reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.

The Pampaloni.com web site, in adhering to Italian law and in particular to the Court of Florence, states:
“Entering this web site the User and Pampaloni Srl agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. The User and Pampaloni Srl also agree to submit exclusively to the competent Court of Florence for the questions above. Pampaloni Srl does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.”

Privacy
Pampaloni Srl, with its legal headquarters in Via del Gelsomino 99 – 50125, Florence, Italy – provider of the services and activities available in the web site Pampaloni.com, may use the personal data, voluntarily provided by the User, as per the laws in force: Article 13 of Italian Law 196/2003.
Users are invited to visit this page periodically, for information according to updated laws and regulations.
Pampaloni Srl specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders.
Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party.
All necessary information required in order for credit card payments and transactions will be directly managed by Paypal with their secure server.

This information will never be seen or stored for any purpose by Pampaloni srl.
The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider.
Pampaloni Srl has implemented security measures to protect the users and their data entered. Despite their efforts, Pampaloni Srl cannot guarantee that these security measures will limit and exclude any and all risks of unauthorized access to this information. For this reason, we advise our users to always navigate on the Pampaloni site from a secure computer source with updated software that allows ample protection of sensitive data (anitvirus software) and that the Internet provider itself possesses safety requirements for the secure transmission of such data over the Internet.
Pampaloni Srl informs its Users are protected by Article 7 of the Italian Law n. 196/2003. Users can reserve the right to request the following information from Pampaloni Srl:
– the confirmation of the existence of personal data relative to the User
– the clear communication of the data together with their source
– the motives and the finality of their use
The request for the above information can be renewed with an interval of ninety days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected.

If clients are not satisfied with an order, the item(s) can be returned for exchange within 15 days of the merchandise’s delivery date.
Return Instructions
E-mail shop@pampaloni.com to request a Return Authorization Number (R.A.N.). Please include the Order Number (T#######), the Item Code(s) of the item(s) to be returned and state if the return is for an exchange, store credit or a refund.
Please send the return with the courier indicated in the email sent by PAMPALONI. Please write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the Airway Bill as per the instructions in the RAN E-mail. (The Courier will provide the AirWay Bill to complete upon pick-up).

Refund
Refunds will be processed as soon as returned items have been checked and accepted. 
For orders paid by Paypal, Credit card (via Paypal) or by bank transfer will be refunded to the original account. The refunded amount will be available to customers in roughly 10 days.Processing time may vary depending on the credit card company.
Returns must be shipped within 15 days of the order delivery date.

Item(s) must not show any signs of use.

Items must be returned with original packaging.

In the case of defective or incorrect merchandise Pampaloni.com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

Pick-ups for all authorized returns with Pampaloni.com’s courier account numbers must originate from the same country of the original shipment.

Pampaloni.com reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions email. (For example, returns sent with a different courier than specified.) In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, Pampaloni.com will deduct a 10% administrative/re-stocking fee from the refund.

Pampaloni.com declines every responsability taht, due to a particular configuration of a clinet’s computer, the product visualized on the wen could apper to be slightly different from the original.
Images on pampaloni.com belong to Pampaloni Srl and any unauthorized use of these images without the express written consent of PAMPALONI srl is forbidden.
It is possible that Designers make changes during the production phase and/or decide not to produce an item.
In the event there is a difference with a Pre-Order item or an item will not arrive from the Designer, PAMPALONI.com will contact the Client for express approval and either proceed to shipment or cancel the order for a refund.
For more information contact: info@pampaloni.com

Items featured on the web site reflect the actual availability of the item in color and size. The site is linked to all the holdings of Pampaloni Srl including warehouses and stores.
As an authorised retailer of all brands in the online selection, pampaloni.com guarantees the complete authenticity of each and every item featured.
Once the order is processed by the Orders Department pampaloni.com reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with pampaloni.com. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.

This notice contains the terms and legal conditions that govern the web site, pampaloni.com.
Users of pampaloni.com accept and agree to respect all the conditions included in this declaration.
If Users do not accept these terms, Pampaloni Srl reserves the right to ask the Users to refrain from using the pampaloni.com web site.
The access and the use of the web site pampaloni.com are for personal use only.
The visualization of the web site pampaloni.com provides Clients with product information and the possibility to purchase merchandise.

Pampaloni Srl is the owner of the web site pampaloni.com and its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site pampaloni.com is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from Pampaloni Srl.
Pampaloni Srl does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.